COSM 22 - People Skills

Course Description

  • Prerequisite: High School diploma or equivalent; ENG 20B & C & D & E OR ESL 11 & 13 & 14 & 17 OR placement in ENG 21-60; MATH 20B & C & D OR placement in MATH 24/50/53
  • Corequisite: COSM 20, COSM 21L and SP 50
  • COSM majors only

This is an interactive course that addresses all the concepts and skills salon professionals must master to better understand themselves, and establish rapport with their clients. The course is divided into two phases; Phase I focuses on the individual and establishing rapport; Phase II focuses on the application of people skills during saloon service.

Student Learning Outcomes

After successful completion of COSM 22, the student will be able to:

  • Define rapport
  • Discuss the benefits of establishing rapport
  • Describe dis-rapport
  • List the five barriers to rapport
  • Practice rapport skills
  • Discuss the basic behavior patterns of each of the four personality styles
  • Describe the basic differences of the four personality styles
  • Summarize each style's strengths and weaknesses
  • Explain how each style perceives the other styles
  • Recognize behavioral cues that provide clues to a person's personality style preference
  • Match behavioral cues with-the four personality styles
  • Identify Cooperators, Analyzers, Regulators and Energizers by the way they greet you, their manner of speaking, the clothes they wear and the jobs they hold
  • Define "service"
  • Distinguish between service and servitude
  • Learn how a person's behavior reflects his or her values
  • List their personal values
  • Recognize how they communicate their personal values
  • Identify value differences in both personality and lifestyle
  • Practice cataloging the values reflected by a salon
  • Identify the two components of the Greeting phase
  • Describe the difference between greeting a new client and greeting a repeat client
  • Explain how greeting can vary depending on a client's personality style
  • Describe techniques for retaining clients such as writing reminder cards, thank-you notes and making follow-up calls that clients appreciate